Frequently Asked Questions

Everything you need to know about your Esenzia shopping experience.

How do I determine the right size for me?

Each product page features a detailed 'Size Guide' with specific measurements in inches and centimeters. We recommend measuring a similar item from your wardrobe to ensure a perfect fit.

What is Esenzia's return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to start your process and receive a prepaid shipping label.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on customs and location.

Are your materials sustainably sourced?

At Esenzia, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we audit our partner factories annually.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Klarna and Afterpay.