Returns & Exchanges

At Esenzia, we want you to be completely satisfied with your purchase. If your new fashion pieces aren't the perfect fit, you can return them within 30 days of delivery for a full refund or exchange.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Place the items in their original packaging with all tags attached. Ensure the garments are unworn, unwashed, and in their original condition.

3

Print and Attach Label

Download and print your prepaid shipping label from the portal, then securely attach it to the outside of your return parcel.

4

Drop Off and Track

Drop your package at any authorized courier location. You will receive a notification and your refund once our team has inspected the returned items.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing